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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Sailors

November 27, 2023

5  out of  5 rating by Chris Sailors
"Kimberly is amazing! Thanks for the quick help! This team understands and provides excellent customer service!"
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Beck P

November 7, 2023

5  out of  5 rating by Beck P
"Kera was awesome. Great to work with! Very responsive and helpful."
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tsfc k

October 17, 2023

5  out of  5 rating by tsfc k
"Layton was able to obtain car insurance and homeowners insurance within day not months. Highly responsive agent with excellent experience!"
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October 12, 2023

5  out of  5 rating by BBS904
"Kera Bryant was fantastic in helping me secure auto insurance for my new Honda. She also made me aware of multi-car discounts that would apply to my account. Thank you so much for your outstanding service and professionalism."
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Peggy Lynn

October 9, 2023

5  out of  5 rating by Peggy Lynn
"Lisa met with me and calmed my anxiety about an insurance issue. She was prompt to respond, spent time with me, and followed through. A very positive experience!"
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October 9, 2023

5  out of  5 rating by Stephane JUSKOWIAK
"Best car insurance of St Augustine ! Nice team and good service."
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Sabrina Ashworth

October 1, 2023

5  out of  5 rating by Sabrina Ashworth
"I have trusted Statefarm with all of my insurance needs for about 8 years now, and will continue to do just that. Mary Escusa was my insurance agent throughout those years and she always delivered the best customer service. Efficient and very reliable. The office itself is also very professional and welcoming. I will be a customer for life with Statefarm because of my experience."
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Geoff West

September 28, 2023

5  out of  5 rating by Geoff West
"The service and sales teams are wonderful. They are always helpful, respectful, and informative. I was able to save significantly compared to my previous agent and they bundled to save me even more. I would highly recommend calling for a quote."
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Kaiya Veiga

September 28, 2023

5  out of  5 rating by Kaiya Veiga
"I just had to leave a compliment about Lisa G. She is so caring and incredibly helpful. She really makes this company what it is and I wouldn't trust my business with anyone but her."
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Kahlil Persaud

September 28, 2023

5  out of  5 rating by Kahlil Persaud
"So I am not a person that writes reviews, but this office just blew me away! The front desk Aritha was sweet which helped set the tone for my overall impression of this agency, I will be referring my friends to this office !"
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Leodoro A. G

September 28, 2023

5  out of  5 rating by Leodoro A. G
"Esta oficina ha brindado el mejor servicio al cliente que he tenido en mi vida de cualquier compañía de seguros. fueron honestos, comprensivos y cariñosos, además de que tienen un agente que habla español, Lisa. El personal que conocí, creo que su nombre era Jacki y Aritha fueron muy agradables a pesar de que mi inglés no es tan bueno. Los aprecio mucho."
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Ana GM

September 28, 2023

5  out of  5 rating by Ana GM
"Layton and Lisa were great at assisting me with setting up a policy here, super easy, honest and transparent. Thanks guys!"
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Jessica Siregar

September 28, 2023

5  out of  5 rating by Jessica Siregar
"Worked with Jacki Grimes on my car insurance policy and questions prior to starting a claim in June 2023. She not only was very helpful and informative but she provided a piece of mind that everything was going to be fine. And everything did work out! Thankful for State Farm's coverage and this agencies professionalism, honesty and truly caring about their customers. Thank you Jacki!!"
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Tiffany McG

September 28, 2023

5  out of  5 rating by Tiffany McG
"Nothing but five stars for service. The team has been extremely helpful, knowledgeable, and friendly when I have inquired about different policies or had a question. It seems like they truly care about what is best for their customers. I specifically would like to point out Jackie who went above and beyond for us. She was professional and so easy to work with."
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September 28, 2023

1  out of  5 rating by CV
"They deserve NO STARS. I was lied to about coverage, coverage changed monthly. The monthly premium went up and then at one point tripled with no explanation. After I called to get things fixed I was lied to by staff saying it was all done and nothing to worry about. Then they without warning cancelled my insurance. When I called to find out what was going on, they then quoted me a 4 times higher amount to pay, saying nothing can be done. They are DECEITFUL, DISHONEST, and LIARS. STAY AWAY."
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Bobby Talley

September 25, 2023

5  out of  5 rating by Bobby Talley
"Always helpful and friendly."
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kman the coolest

September 8, 2023

5  out of  5 rating by kman the coolest
"Great service fast and responsive!"
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Michael Bongiorno

September 7, 2023

5  out of  5 rating by Michael Bongiorno
"I just wanted to take a moment to thank Kera for all of her hard work and going the extra mile to make sure my policies were in order these last few weeks. I appreciate her attention to detail, professionalism, and courtesy she has shown throughout all correspondence every step of the way. Thank you for taking my family’s interests and concerns to heart. Like a good neighbor…😊"
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Richard Franks

September 4, 2023

5  out of  5 rating by Richard Franks
"I was assisted by Layton Baker on some changes and additions. He was very helpful and I will be adding some additional policies so that all my insurance will be moved to State Farm. I was also assisted by Lisa Garcia to correct a vin number that was provided incorrectly by the sales office where we bought a golf cart."
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Ann Marie Landess

August 30, 2023

1  out of  5 rating by Ann Marie Landess
"Never returned my phone call"
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Ann Muldowney

August 28, 2023

5  out of  5 rating by Ann Muldowney
"Lusa has been extremely helpful as I recently moved to this area. Top notch service."
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Tanya Wiley

August 24, 2023

5  out of  5 rating by Tanya Wiley
"Definitely choose this insurance team. I have been with them over a decade and have been nothing but happy. They are friendly and super flexible when it come to helping and communicating with you. Bundle all you can with them, they are good people."
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Linda Adele Melrose

August 19, 2023

5  out of  5 rating by Linda Adele Melrose
"Lisa and Layton always the best agents. Great customer service and knowledge and have helped through the insurance quagmire for a few years in Florida. Insurance/ Florida. These words should not go together. ! But those two are great. Also great phone service when I call."
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John McClure

August 18, 2023

5  out of  5 rating by John McClure
"Lisa was wonderful and spent some extra time answering my questions so I could understand some finer details. She was very friendly and personable."
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Elizabeth Stone

August 1, 2023

5  out of  5 rating by Elizabeth Stone
"Thank you Mary for letting us know. Hopefully Bart's completed Course helps the car rate I just want you to know, in all the years of being a consumer of insurance and interacted with many agents, our experience with you was greatly appreciated. You heard and understood our concern about higher premiums and took a lot of time listening, hearing and solving the problem. A lot of higher rates are beyond your control, but you did review all so we could understand and it helped us make better decisions. Thank you again for your professionalism. Have a good day. Elizabeth and Bart"